EA support is wonderful

I contacted EA support today to get my reward for participating in last weekend's Mass Effect 3 Bounty Weekend: Operation Shieldwall. I achieved the individual goal, but didn't get the priiiize, so I went to EA for help. Maybe 10 minutes later, it was done. Thank you to "Larry S" for helping me. Here is the log of my chat with him; I want to give credit where credit is due for his professionalism and speed.


You are now ready to chat with Larry S.

Larry S: Thanks for contacting EA Help! My name is Larry S how may I help you?

you: I participated in the previous weekend challenge but haven't gotten my commendation pack

you: I'm pretty sure I promoted more than 3 classes within the time window

Larry S: No problem. I will be glad to provide you the pack.

you: I certainly promoted more than 3 within the weekend, but I'm not sure it was exactly in the window

Larry S: May I know the name of the weekend challenge?

you: I only started promoting after the operation description popped up

Larry S: May I know the name of the weekend challenge?

you: Shieldwall, I believe

you: let me double check

you: yup, shieldwall

Larry S: Okay. I can provide it. May I have the Origin email id in which you have registered the game?

you: the email I used is dan@haxney.org

you: my origin ID is "haxney"

Larry S: Thank you.

you: Just about everything else related to me is "haxney" :)

Larry S: May I know your first name and last name?

you: Daniel Hackney

you: the "haxney" is a play off my last name. I'm a hacker (original meaning of the word: computer programmer)

Larry S: Would you mind holding for some time while I provide the pack in your account Daniel?

you: sure thing. Thank you very much

Larry S: My pleasure.

Larry S: Please check now in the game.

you: sure, give me a second for it to launch

Larry S: No problem.

you: It's there! That was very quick

Larry S: Great.

you: Thank you, you have been very helpful

Larry S: My pleasure.

Larry S: Thank you for contacting EA. Is there anything else I can help you with today?

you: That's it for today. I shall sing praises of your responsiveness and professionalism to the blogosphere

Larry S: Thank you Daniel.

Larry S: If you need help with anything else, please feel free to contact us anytime!

Larry S: Have a nice day.

you: Have a great day!

Larry S: Take care.

Larry S: Bye.

The chat session has ended. Please contact us again if you need further help.